There’s no doubt that tourism plays an important role and contributes immensely to the wealth of nations. Many countries go to great lengths to package their nations as attractive destinations to investors and visitors because both spend money in goods and services of the host nation, hence contributing to the economy of the destination country.
It’s for this reason that a country deploys her best human resource reserves to package and market the country’s attractions – geographical features, the people, political leadership, the economy, infrastructure and international relations. The country as a whole becomes the product to market as a good destination for investment and tourism and leaders go to great lengths to ensure all the attributes listed above form a composite product that appeals to the potential investor and visitor. To be able to market a product or service, marketers must not only understand the product or service; they must understand the customer. What attracts and keeps the customer hooked to a destination must be preserved, protected and used as a marketing tool for economic prosperity.
I Kenya’s case the potentially lucrative tourism sector has been so badly managed and marketed that the sector has all but collapsed, fortunes lost, people lost jobs and the economy suffered a serious blow. This all started in the late eighties to late 90s when the government and investors took the pre-80s tourim boom for granted and started skimming off income and profits to tax-havens abroad at the expense of investing in tourism. Most of the major tourism players thought, and still think, despite dwindling fortunes, that the tourists would continue flocking to ‘Magical Kenya’ regardless of local political and economic circumstances. As of March 2015, hoteliers and other other stakeholders, particularly employees, are all but optimistic about tourism. Despondency has set in and only pathological optimists will dare put their money in tourism. And their seems no hope in the near future all – investors and government – have given in to the incurability of the sector.
The perception among tourism watchers is that the government and investors have assumed that posture of “the good times are gone; we made our money during the golden 1970s to 1980s. Let’s get the hell out of here to better things elsewhere”. But this is an unfortunate and and suicidal stance by both government and investors in a country where 46% of citizens live below the poverty line and the economy relies on export of under-valued raw farm produce with no value-addition. Tourism is a product susceptible and sensitive to the vagaries of politics and economics. Additionally, poor management of the destination will put off visitors and customers. While Kenya’s politics has contributed a disproportionately higher share of the problems in tourism, international geo-politics and terrorism have also played havoc in the sector. However, these are all problems and challenges that affect all countries in the globe. They are not unique to Kenya. So, what is killing Kenya’s tourism? The biggest killer of the sector is the government of Kenya. In countries where tourism has been hit by political activity or terror attacks, governments have responded quickly to reassure the world of security and political leadership and stability. All resources have been redirected to publicity, public relations and intensified marketing.
In Kenya, lethargy in government, coupled with misguided phobia for political opposition parties, have all meant that fighting the real enemy of tourism and international investor confidence has been sacrificed at the alter of political competition and misdirected effort at blaming and warring with the opposition. Immense resources have been deployed to fight and vanquish internal opposition parties than has been expended in fighting terrorism and instituting inclusive political leadership and good governance. The government has been inept in creating a political environment that would create investor and traveler confidence that’s crucial to encouraging traditional tourist markets. Instead, government has contributed to an atmosphere of perpetual animosity between divergent political parties on one hand and between citizens based on tribal hegemonic politics. This has given a perception of political instability, a sure put-off for travelers and a fertile ground for terrorists to take advantage of. This is unfortunate and inexcusable. Kenya still has all the tourist attractions that existed since creation. Vast national game parks and reserves still teem with wildlife. The coastal beaches, hotels and marine parks still attract interest. Diverse cultures and hospitable people still exist to welcome visitors and travelers. Out sportswomen and men still shine everywhere they go. But we have failed to take advantage of the wondrous natural endowments and human capacities to package a tourism product that pulls in the numbers.
The Kenya Tourism Board is a good outfit to market tourism. But only on paper. In actual fact, it’s only a gravy train for political cronies to raise funds for political activity. With beautiful ideas and people tasked to market Kenya, it’s one of the most useless public money-guzzling entities, peopled with employees whose idea of tourism is how much money was made last year compared to 19970! They have failed to be proactive and take the lead in packaging Kenya as a preferred holiday destination. .
Tourist attractions and facilities in Kenya are among the best in the world. The geographical and climatic positioning of Kenya is one that the world envies and desire to visit or invest in. But with poor politics, poor leadership, lack of direction, business short-termism, and a business culture that lays emphasis on get-rich-quick-by-grabbing methodologies, tourism in Kenya will continue to decline and eventually die altogether as investors and government are only interested seasonal profits which are quickly stashed abroad in tax havens.
Investors have done well so far and put up international standard facilities to cater for the international traveler. Yet these facilities are turning into white elephants with little business activity going on. The lack of strong lobbies in the tourism industry to pressure government to lay sound tourism policies is a factor that has led to lethargy in those charged with managing tourism in particular and the economy in general.
This is clear from the way the government has handled wildlife poaching and ivory trade in Kenya. Powerful criminal cartels exist who kill wildlife with impunity and export game trophies through government-facilitated and protected channels. The illicit wealth thus obtained funds politics and political activity of the high and powerful in government. The Kenya Wildlife Service, a government body charged with wildlife protection and conservation, is deliberately poorly funded so as to keep it several steps behind poachers. See my earlier blog on wildlife poaching: http://ensokohospitalitysolutionsltd.com/2015/01/12/kenya-tourism-an-underfunded-sector-that-contributes-11-to-gdp/
Private Conservancies and conservation groups, who use their own private funds, do a better job than government-funded institutions. But these are few and rely on donor-benevolence and assistance from charities. Yet the greatest beneficiary of tourism, the government, commits little funds to protect the one national heritage that contributes immensely to economic development
But all is not lost. There are still a few individuals and institutions with enough enthusiasm and determination to return Kenya’s tourism to the golden years of the 70s and 80s. A prime example is the Kenya Utalii College that trains personnel for the tourism industry and continues to earn accolades worldwide for excellence and professionalism. Graduates from this college continue to give unequaled service to tourism and they have been good ambassadors for the industry. It’s hoped that professionals in tourism will take up the challenge from where government has given up to take the industry to greater heights. Individuals and private institutions like Paula Kahumbu and the David Sheldrick Wildlife Trust have been relentless in wildlife conservation and protection. It is hoped that stakeholders in hotel and hospitality industries, which benefit from wildlife conservation and protection, will play a bigger role in ensuring that all those sectors and natural attractions that bring in tourists are save from rogue criminal opportunists who benefit from illicit poaching and trade in wildlife trophies and other endangered species.
Kenya owes itself the duty and honour to preserve and jealously protect wildlife and the tourism industry. More important, Kenya and Kenyan leaders owe posterity a duty to preserve our national and natural heritage, not just to boost tourism but to ensure a reservoir of nature and environmental treasures for future generations. Those of us who have enjoyed the natural beauty and abundance of our natural heritage, must work now to ensure the next generation enjoys the natural, cultural and economic benefits that nature offers while endeavouring to ensure those attractions that benefit tourism are preserved and protected. It’s my considered view that tourism is one of the cheapest and most cost-effective industry to invest in. It has the highest multiplier effect in terms of opportunities, job creation and economic contribution through lateral and vertical sector linkages. A successful tourism industry would boost all sectors of the economy from agriculture to manufacturing; from dairy farming to to fishing. These linkages would have mutual inter-industry benefits to can transform the socio-economic standards of the people.